Update content

Update some screenshot images to reflect emoji used in category names
Break up some of the FAQ questions into smaller questions
Mention the !helpdm on command added in 2021
Mention the channel claimed embed added in 2022
Culling of content to focus on information pertaining to getting help

5 files changed, 39 insertions, 25 deletions

diff --git a/pydis_site/apps/content/resources/guides/pydis-guides/help-channel-guide.md b/pydis_site/apps/content/resources/guides/pydis-guides/help-channel-guide.md
index 7c537a13..98b4705d 100644
--- a/pydis_site/apps/content/resources/guides/pydis-guides/help-channel-guide.md
+++ b/pydis_site/apps/content/resources/guides/pydis-guides/help-channel-guide.md
@@ -10,14 +10,13 @@ relevant_links:
 
 On the 5th of April 2020, we introduced a new help channel system at Python Discord. This article is a supplementary guide to explain precisely where to go to find help.
 
-We have two different kinds of help channels in our community - **Topical help channels**, and **general help channels**.
-Where you should go depends on what you need help with.
-These channels also attract different helpers, and move at different speeds, which affects the kind of help you're likely to receive, and how fast you get that help.
+We have two different kinds of help channels in our community: **topical help channels** and **general help channels**.
+The topical channels can be great for longer and broader discussions, whereas a general help channel might be more appropriate for specific troubleshooting. Individual topical channels may have a narrower audience than the general help channels, but that may also be to your advantage if the audience is very familiar with the area of Python you are struggling with.
 
 # Topical Help Channels
 
 The topical help channels move at a slower pace than the general help channels.
-They also sometimes attract domain experts - for example, `#async-and-concurrency` has CPython contributors who helped write asyncio, and in `#game-development` you can find the creators and maintainers of several game frameworks.
+They also sometimes attract domain experts. For example, `#async-and-concurrency` has CPython contributors who helped write asyncio, and in `#game-development` you can find the creators and maintainers of several game frameworks.
 If your question fits into the domain of one of our topical help channels, and if you're not in a big hurry, then this is probably the best place to ask for help.
 
 ![List of topical help channels](/static/images/content/help_channels/topical_channels.png)
@@ -29,51 +28,66 @@ Each channel on the server has a channel description which briefly describes the
 
 # General Help Channels
 
-Our general help channels cycle quickly, with the advantage of attracting a more diverse spectrum of helpers, and getting individual attention and help for your question. These channels are a great choice for generic Python questions, but they can be used for domain-specific Python help as well.
-Be sure to [ask good questions](../asking-good-questions) in order to give yourself the best chances of getting help.
+Our general help channels cycle quickly, with the advantage of attracting a more diverse spectrum of helpers, and getting individual focus and attention on your question. These channels are a great choice for generic Python help, but can be used for domain-specific Python help as well.
 
-## How To Claim a Channel
+## How to Claim a Channel
 
-There are always 3 available help channels waiting to be claimed in the **Python Help: Available** category.
+There are always three help channels waiting to be claimed in the **Available Help Channels** category.
 
 ![Available help channels](/static/images/content/help_channels/available_channels.png)
+*The Available Help Channels category is always at the top of the server's channel list.*
 
-This message is posted when a channel becomes available for use:
-![Channel available message](/static/images/content/help_channels/available_message.png)
+![Available message](/static/images/content/help_channels/available_message.png)
+*This message indicates that a channel is available.*
 
-In order to claim one, simply start typing your question into one of these channels. Once your question is posted, you have claimed this channel it will be moved down to the **Occupied Help Channels** category.
+In order to claim one, simply ask your question into one of the available channels. Be sure to [ask good questions](../asking-good-questions) in order to give yourself the best chances of getting help!
 
-At this point you will have the **Help Cooldown** role which will remain on your profile until your help channel is closed (with the `!closed` command) or goes dormant due to inactivity.
+![Channel claimed embed](/static/images/content/help_channels/claimed_channel.png)
+*This messages indicates that you've claimed the channel.*
 
-# Frequently Asked Questions
+At this point you will have the **Help Cooldown** role which will remain on your profile until your help channel is closed (with the `!close` command) or goes dormant due to inactivity. This ensures that users can claim only one help channel at any given time, giving everyone a chance to have their question seen.
 
-## Q: How long does my help channel stay active?
+## Frequently Asked Questions
 
-The channel remains open for **30 minutes** after your last message, but if another user posts in your channel, the closing will be delayed by 10 minutes.
+### Q: How long does my help channel stay active?
+
+The channel remains open for **30 minutes** after your last message, or 10 minutes after the last message sent by another user (whichever time comes later).
 
-*You'll see this message in your channel once it goes dormant:*
 ![Channel dormant message](/static/images/content/help_channels/dormant_message.png)
+*You'll see this message in your channel once it goes dormant.*
+### Q: No one answered my question. How come?
 
-## Q: No one answered my question. How come?
+The server has users active all over the world and all hours of the day, but some time periods are less active than others. It's also possible that the users that read your question didn't have the knowledge required to help you. If no one responded, feel free to claim another help channel a little later.
 
-The server has users active all over the world and all hours of the day, but some days are less active than others. If no one answered your question, feel free to claim another help channel a little later.
+If you feel like your question is continuously being overlooked, read our guide on [asking good questions](../asking-good-questions) to incease your chances of getting a response.
 
-If you still feel like your question is being overlooked, read our guide on [asking good questions](../asking-good-questions) to incease your chances of getting a response.
+### Q: My question was answered. What do I do?
 
-## Q: I don't need my help channel anymore, my question was answered. What do I do?
+Go ahead use the `!close` command if you've satisfactorily solved your problem. You will only be able to run this command in your own help channel, and no one (outside of staff) will be able to close your channel for you.
 
-Go ahead and move your channel to the dormant category by running the `!closed` command. You will only be able to run this command in your own help channel, and likewise no one will be able to prematurely close your claimed help channel (with the exception of staff).
+Closing your help channel once you are finished leads to less occupied channels, which means more attention can be given to other users that still need help.
 
-## Q: Can only Helpers answer help questions?
+### Q: Can only Helpers answer help questions?
 
 Definitely not! We encourage all members of the community to participate in giving help. If you'd like to help answer some questions, head over to the **Occupied Help Channels** or **Topical Chat/Help** categories.
 
 Before jumping in, please read our guide on [helping others](../helping-others) which explains our expectations for the culture and quailty of help that we aim for on the server.
 
-## Q: I lost my help channel!
+Tip: run the `!helpdm on` command in `#bot-commands` to get notified via DM with jumplinks to help channels you're participating in.
+
+### Q: What are the available, occupied, and dormant categories?
+
+The three help channels under **Available Help Channels** are free for anyone to claim. Claimed channels are then moved to **Occupied Help Channels**. Once they close, they are moved to the **Python Help: Dormant** category until they are needed again for **Available Help Channels**.
+
+### Q: Can I save my help session for future reference?
+
+Yes! Because the help channels are continuously cycled in and out without being deleted, this means you can always refer to a previous help session if you found one particularly helpful.
+
+Tip: reply to a message and run the `.bm` command to get bookmarks sent to you via DM for future reference.
+
+### Q: I lost my help channel!
 
-No need to panic.
-Your channel was probably just marked as dormant.
+No need to panic. Your channel was probably just closed due to inactivity.
 All the dormant help channels are still available at the bottom of the channel list, in the **Python Help: Dormant** category, and also through search.
 If you're not sure what the name of your help channel was, you can easily find it by using the Discord Search feature.
 Try searching for `from:<your nickname>` to find the last messages sent by yourself, and from there you will be able to jump directly into the channel by pressing the Jump button on your message.
diff --git a/pydis_site/static/images/content/help_channels/available_message.png b/pydis_site/static/images/content/help_channels/available_message.png
index 05f6ec7d..09668c9b 100644
--- a/pydis_site/static/images/content/help_channels/available_message.png
+++ b/pydis_site/static/images/content/help_channels/available_message.png
diff --git a/pydis_site/static/images/content/help_channels/claimed_channel.png b/pydis_site/static/images/content/help_channels/claimed_channel.png
new file mode 100644
index 00000000..777e31ea
--- /dev/null
+++ b/pydis_site/static/images/content/help_channels/claimed_channel.png
diff --git a/pydis_site/static/images/content/help_channels/dormant_channels.png b/pydis_site/static/images/content/help_channels/dormant_channels.png
index 2c53de87..7c9ba61e 100644
--- a/pydis_site/static/images/content/help_channels/dormant_channels.png
+++ b/pydis_site/static/images/content/help_channels/dormant_channels.png
diff --git a/pydis_site/static/images/content/help_channels/topical_channels.png b/pydis_site/static/images/content/help_channels/topical_channels.png
index 63b48e7b..43530cbe 100644
--- a/pydis_site/static/images/content/help_channels/topical_channels.png
+++ b/pydis_site/static/images/content/help_channels/topical_channels.png