Merge pull request #1844 from python-discord/new-appeals-process

Direct users to the appeals server when banned

2 files changed, 20 insertions, 20 deletions

diff --git a/bot/exts/moderation/infraction/_utils.py b/bot/exts/moderation/infraction/_utils.py
index 89718c857..c0ef80e3d 100644
--- a/bot/exts/moderation/infraction/_utils.py
+++ b/bot/exts/moderation/infraction/_utils.py
@@ -27,16 +27,18 @@ RULES_URL = "https://pythondiscord.com/pages/rules"
 # Type aliases
 Infraction = t.Dict[str, t.Union[str, int, bool]]
 
-APPEAL_EMAIL = "[email protected]"
+APPEAL_SERVER_INVITE = "https://discord.gg/WXrCJxWBnm"
 
 INFRACTION_TITLE = "Please review our rules"
-INFRACTION_APPEAL_EMAIL_FOOTER = f"To appeal this infraction, send an e-mail to {APPEAL_EMAIL}"
+INFRACTION_APPEAL_SERVER_FOOTER = f"\n\nTo appeal this infraction, join our [appeals server]({APPEAL_SERVER_INVITE})."
 INFRACTION_APPEAL_MODMAIL_FOOTER = (
-    'If you would like to discuss or appeal this infraction, '
-    'send a message to the ModMail bot'
+    '\n\nIf you would like to discuss or appeal this infraction, '
+    'send a message to the ModMail bot.'
 )
 INFRACTION_AUTHOR_NAME = "Infraction information"
 
+LONGEST_EXTRAS = max(len(INFRACTION_APPEAL_SERVER_FOOTER), len(INFRACTION_APPEAL_MODMAIL_FOOTER))
+
 INFRACTION_DESCRIPTION_TEMPLATE = (
     "**Type:** {type}\n"
     "**Expires:** {expires}\n"
@@ -170,8 +172,10 @@ async def notify_infraction(
     )
 
     # For case when other fields than reason is too long and this reach limit, then force-shorten string
-    if len(text) > 4096:
-        text = f"{text[:4093]}..."
+    if len(text) > 4096 - LONGEST_EXTRAS:
+        text = f"{text[:4093-LONGEST_EXTRAS]}..."
+
+    text += INFRACTION_APPEAL_SERVER_FOOTER if infr_type.lower() == 'ban' else INFRACTION_APPEAL_MODMAIL_FOOTER
 
     embed = discord.Embed(
         description=text,
@@ -182,10 +186,6 @@ async def notify_infraction(
     embed.title = INFRACTION_TITLE
     embed.url = RULES_URL
 
-    embed.set_footer(
-        text=INFRACTION_APPEAL_EMAIL_FOOTER if infr_type == 'Ban' else INFRACTION_APPEAL_MODMAIL_FOOTER
-    )
-
     return await send_private_embed(user, embed)
 
 
diff --git a/tests/bot/exts/moderation/infraction/test_utils.py b/tests/bot/exts/moderation/infraction/test_utils.py
index eb256f1fd..72eebb254 100644
--- a/tests/bot/exts/moderation/infraction/test_utils.py
+++ b/tests/bot/exts/moderation/infraction/test_utils.py
@@ -139,14 +139,14 @@ class ModerationUtilsTests(unittest.IsolatedAsyncioTestCase):
                         type="Ban",
                         expires="2020-02-26 09:20 (23 hours and 59 minutes)",
                         reason="No reason provided."
-                    ),
+                    ) + utils.INFRACTION_APPEAL_SERVER_FOOTER,
                     colour=Colours.soft_red,
                     url=utils.RULES_URL
                 ).set_author(
                     name=utils.INFRACTION_AUTHOR_NAME,
                     url=utils.RULES_URL,
                     icon_url=Icons.token_removed
-                ).set_footer(text=utils.INFRACTION_APPEAL_MODMAIL_FOOTER),
+                ),
                 "send_result": True
             },
             {
@@ -157,14 +157,14 @@ class ModerationUtilsTests(unittest.IsolatedAsyncioTestCase):
                         type="Warning",
                         expires="N/A",
                         reason="Test reason."
-                    ),
+                    ) + utils.INFRACTION_APPEAL_MODMAIL_FOOTER,
                     colour=Colours.soft_red,
                     url=utils.RULES_URL
                 ).set_author(
                     name=utils.INFRACTION_AUTHOR_NAME,
                     url=utils.RULES_URL,
                     icon_url=Icons.token_removed
-                ).set_footer(text=utils.INFRACTION_APPEAL_MODMAIL_FOOTER),
+                ),
                 "send_result": False
             },
             # Note that this test case asserts that the DM that *would* get sent to the user is formatted
@@ -177,14 +177,14 @@ class ModerationUtilsTests(unittest.IsolatedAsyncioTestCase):
                         type="Note",
                         expires="N/A",
                         reason="No reason provided."
-                    ),
+                    ) + utils.INFRACTION_APPEAL_MODMAIL_FOOTER,
                     colour=Colours.soft_red,
                     url=utils.RULES_URL
                 ).set_author(
                     name=utils.INFRACTION_AUTHOR_NAME,
                     url=utils.RULES_URL,
                     icon_url=Icons.defcon_denied
-                ).set_footer(text=utils.INFRACTION_APPEAL_MODMAIL_FOOTER),
+                ),
                 "send_result": False
             },
             {
@@ -195,14 +195,14 @@ class ModerationUtilsTests(unittest.IsolatedAsyncioTestCase):
                         type="Mute",
                         expires="2020-02-26 09:20 (23 hours and 59 minutes)",
                         reason="Test"
-                    ),
+                    ) + utils.INFRACTION_APPEAL_MODMAIL_FOOTER,
                     colour=Colours.soft_red,
                     url=utils.RULES_URL
                 ).set_author(
                     name=utils.INFRACTION_AUTHOR_NAME,
                     url=utils.RULES_URL,
                     icon_url=Icons.defcon_denied
-                ).set_footer(text=utils.INFRACTION_APPEAL_MODMAIL_FOOTER),
+                ),
                 "send_result": False
             },
             {
@@ -213,14 +213,14 @@ class ModerationUtilsTests(unittest.IsolatedAsyncioTestCase):
                         type="Mute",
                         expires="N/A",
                         reason="foo bar" * 4000
-                    )[:4093] + "...",
+                    )[:4093-utils.LONGEST_EXTRAS] + "..." + utils.INFRACTION_APPEAL_MODMAIL_FOOTER,
                     colour=Colours.soft_red,
                     url=utils.RULES_URL
                 ).set_author(
                     name=utils.INFRACTION_AUTHOR_NAME,
                     url=utils.RULES_URL,
                     icon_url=Icons.defcon_denied
-                ).set_footer(text=utils.INFRACTION_APPEAL_MODMAIL_FOOTER),
+                ),
                 "send_result": True
             }
         ]